LEGAL

Privacy Policy

Last Updated: 24 September 2026

Meraki Experiences and Meraki Art Cafe (“Meraki”, “we”, “us” or “our”) respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, make a booking, enquire about an Experience, purchase a product or service, communicate with us or otherwise interact with Meraki.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain appropriate consent before processing your information for the relevant purpose.

1. Information We Collect

Depending on how you interact with us, we may collect:

Full name
Mobile number
Email address
Billing and booking details
Number of participants
Experience, workshop or event details
Information provided when making an enquiry or requesting a customised Experience
Information provided through WhatsApp, email, telephone, social media or website forms
Other information voluntarily provided by you

We may also automatically collect technical information such as your IP address, browser type, device type, operating system, approximate location, pages visited, referring source, website interactions and cookie information.

2. Payment Information

Payments made through our website may be processed by authorised payment service providers, including Cashfree, or other payment gateways used by us from time to time.

We do not ordinarily have access to or store your complete card, UPI, banking or other sensitive payment credentials on our own systems.

Payment information is processed by the relevant payment provider according to its own privacy and security practices.

3. How We Use Your Information

We may use your information to:

Process and manage bookings and enquiries.
Provide Experiences, workshops, events and other Services.
Process payments and issue booking confirmations or receipts.
Communicate with you regarding bookings and Experiences.
Provide customer support.
Respond to questions, feedback and complaints.
Improve our website, Services and customer experience.
Understand website usage and analyse marketing performance.
Prevent fraud, misuse and unauthorised activity.
Comply with legal, regulatory, accounting and tax requirements.
Send information about Experiences, workshops, events and offers where permitted by law and, where required, with your consent.

4. Sharing of Information

We may share information where reasonably necessary to provide our Services or comply with legal obligations.

This may include sharing relevant information with:

Payment gateways and payment providers
Venues and Experience partners
Artists, instructors, facilitators and guides
Technology, hosting and website providers
Analytics and advertising providers
Communication and customer support platforms
Professional advisers
Government authorities or law-enforcement agencies where required by law

We only seek to share information reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone commercial asset.

5. WhatsApp, Cookies & Advertising

We may communicate with you through WhatsApp, telephone, email, Instagram or other communication platforms.

Your use of these platforms may also be subject to their own terms and privacy policies.

Our website may use cookies, pixels and similar technologies to improve functionality, understand website usage and measure advertising and marketing performance.

We may use third-party analytics and advertising platforms such as Google and Meta. These providers may collect information through cookies, pixels, tags or similar technologies according to their respective privacy policies.

You may control or disable cookies through your browser settings. Where required by law, we will seek appropriate consent before using non-essential cookies.

6. Data Security & Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide Services, maintain booking and financial records, comply with legal obligations, resolve disputes and enforce agreements.

When information is no longer required for a legitimate purpose or legal obligation, we will take reasonable steps to delete, anonymise or securely dispose of it.

7. Marketing Communications

We may send information about new Experiences, workshops, events, offers and other updates.

Where required, we will obtain appropriate consent before sending promotional communications.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided.

Essential service-related communications, including booking confirmations, changes to Experiences and transaction-related information, may continue even if you opt out of marketing.

8. Photographs & User-Generated Content

Photographs or videos may be taken during Experiences, workshops or events for operational, documentation or promotional purposes.

Where required by applicable law, appropriate consent will be obtained before using identifiable photographs or videos for promotional purposes.

If you do not wish for an identifiable photograph or video of you to be used for promotional purposes, please inform our team.

If you voluntarily provide a testimonial, review, photograph, video or other content for publication or promotional purposes, we may use it for the purpose for which it was provided, subject to applicable permissions.

9. Children's Privacy

Where a booking involves a child, the booking and provision of the relevant Service should be made or authorised by a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children where parental or guardian consent is required under applicable law.

10. Your Rights

Subject to applicable law, you may have the right to:

Request information about personal data we process about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where applicable.
Withdraw consent where processing is based on consent.
Request information regarding the processing of your personal data.
Raise a grievance regarding the handling of your personal information.

Requests may be subject to verification and limitations or exceptions under applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Meraki is not responsible for the privacy practices, content or security of third-party websites. Your use of those services is governed by their respective terms and privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices or applicable legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

13. Grievances & Contact

For privacy-related questions, requests or grievances:

Meraki Experiences / Meraki Art Cafe
Goa, India

Email: merakiexperiencesindia@gmail.com
Phone / WhatsApp: 9307972478

Grievance Officer

Isha Kher
Email: ishaskher@gmail.com

We will review and address privacy-related requests and grievances within the time period prescribed under applicable law.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory provisions and the jurisdiction provisions contained in our Terms & Conditions.

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