LEGAL
Refund, Cancellation & Rescheduling Policy
Last Updated: 24 September 2026
At Meraki Experiences and Meraki Art Cafe, Experiences are planned in advance with artists, instructors, venues, suppliers and other Service Providers. Our cancellation and refund terms therefore depend on the notice provided before the scheduled Experience.
The cancellation period is calculated from the scheduled start time of the Experience.
Cancellation requests must be communicated through the official contact details provided at the time of booking. The time at which Meraki receives the request will determine the applicable refund.
The replacement participant must meet all applicable age, safety and eligibility requirements.
Certain Experiences may not be transferable due to their nature or third-party requirements.
No refund or rescheduling will be provided for no-shows.
If Meraki cancels an Experience, customers will generally be offered:
Meraki will not be responsible for additional personal expenses such as transportation, accommodation or other costs arising from a cancellation or postponement, except where required by applicable law.
If Meraki cancels or postpones an Experience due to weather, customers will be offered a full refund, rescheduling or booking credit, as applicable.
If the Experience is officially proceeding, choosing not to attend because of personal concerns about weather will be treated as a customer cancellation and the standard cancellation policy will apply.
These terms will be communicated at the time of confirmation.
Once third-party arrangements have been made, certain amounts may become non-refundable.
Please provide:
Where different terms have been communicated before or at the time of booking, those terms will take precedence over this general policy for that booking.
Meraki Experiences / Meraki Art Cafe
Goa, India
Email: merakiexperiencesindia@gmail.com
Phone / WhatsApp: 9307972478
1. Customer Cancellations
Unless different terms are specifically stated for an Experience:
Cancellation received
Refund
24 hours or more before the Experience
100% refund
Between 12 and 24 hours before the Experience
50% refund
Less than 12 hours before the Experience
No refund
Cancellation requests must be communicated through the official contact details provided at the time of booking. The time at which Meraki receives the request will determine the applicable refund.
2. Rescheduling
Where applicable:- A booking may generally be rescheduled once.
- Rescheduling must be requested at least 12 hours before the scheduled Experience.
- The new date and time are subject to availability.
- If the new Experience has a higher price, the difference will be payable.
- If the new Experience has a lower price, the difference will not be refunded.
- Once a booking has been rescheduled, the revised booking will be subject to the cancellation policy applicable to the new date.
3. Transfer of Booking
If you are unable to attend, you may request to transfer your booking to another person before the Experience begins.The replacement participant must meet all applicable age, safety and eligibility requirements.
Certain Experiences may not be transferable due to their nature or third-party requirements.
4. No-Shows
If you do not attend your booked Experience without informing Meraki in advance, the booking will be treated as a no-show.No refund or rescheduling will be provided for no-shows.
5. If Meraki Cancels or Postpones
Meraki may cancel or postpone an Experience due to circumstances including weather, safety concerns, venue or instructor availability, insufficient participation, operational issues, government restrictions or circumstances beyond our reasonable control.If Meraki cancels an Experience, customers will generally be offered:
- a full refund; or
- the option to reschedule; or
- booking credit towards another eligible Experience, subject to availability.
Meraki will not be responsible for additional personal expenses such as transportation, accommodation or other costs arising from a cancellation or postponement, except where required by applicable law.
6. Weather & Outdoor Experiences
For outdoor Experiences, Meraki will make the final decision on whether an Experience can safely proceed based on weather conditions, the nature of the activity, location and relevant safety considerations.If Meraki cancels or postpones an Experience due to weather, customers will be offered a full refund, rescheduling or booking credit, as applicable.
If the Experience is officially proceeding, choosing not to attend because of personal concerns about weather will be treated as a customer cancellation and the standard cancellation policy will apply.
7. Private, Corporate & Customised Experiences
Private events, corporate experiences, customised Experiences, group bookings and specially curated Experiences may have separate cancellation and refund terms.These terms will be communicated at the time of confirmation.
Once third-party arrangements have been made, certain amounts may become non-refundable.
8. Refund Processing
Where a refund is applicable:- Refunds will generally be initiated within 5–7 working days after approval.
- Refunds will normally be made to the original payment method.
- The time taken for the refund to appear may vary depending on the bank or payment provider.
- Non-recoverable payment gateway or transaction charges may be deducted where applicable and legally permissible.
9. How to Request a Cancellation or Rescheduling
Please contact us through the official contact details provided on our website or booking confirmation.Please provide:
- Booking name
- Booking ID / confirmation number
- Experience or workshop name
- Experience date
- Contact number used for the booking
10. Experience-Specific Terms
Certain Experiences may have different cancellation, refund or rescheduling conditions due to their nature, venue, materials, instructors or third-party partners.Where different terms have been communicated before or at the time of booking, those terms will take precedence over this general policy for that booking.
Meraki Experiences / Meraki Art Cafe
Goa, India
Email: merakiexperiencesindia@gmail.com
Phone / WhatsApp: 9307972478
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